Due to the evolving COVID-19 restrictions, the ID card office is not currently offering on-site visits or photographic sessions at this time.
If you're a Queensland Government employee and need an identity (ID) card, you must contact your department's Authorising Officer. This person will help you complete the necessary paperwork and process the request on your behalf.
Queensland Government IDs are primarily requested online and mailed directly to the Authorising Officer. This involves the Authorising Officers loading the necessary employee details, photograph and signature in accordance with the relevant guidelines into the online system and making the request. This is currently the preferred process.
In some cases, the Authorising Officer cannot submit a photograph online on behalf of a staff member. In these instances, the staff member will need to attend a photographic session held at the Government ID Office.
Photographic sessions are held each week from Monday to Thursday from 8am to 10am. There is no requirement to pre-book into a photographic session.
When attending a photographic session, staff are required to bring the barcode form issued from the relevant Authorising Officer and photographic identification.
While it is no longer mandatory to wear facemasks, the ID Office encourages all staff to bring a facemask as a precaution if social distancing within the ID Office cannot be maintained during the photographic session.
Staff cannot attend a photographic session if unwell in any way. Please do not come in if you have a fever, or even a minor symptom of respiratory illness (cough, shortness of breath, sore throat, runny nose or nasal congestion).
Authorising Officers can log in to Client Access to manage employee ID cards.
To becoming an Authorising Officer for your department, please contact the Government ID Office for more information.
ID Card Office Location Map
Authorising Officer Resources
Government policies for identity cards
Contact the team